Frequently Ask Questions
At Everkind Gifting, we know gifting can raise a few questions — here are some of the ones we hear the most. If you need help with anything else, feel free to reach out at info@everkindgifting.com.au
Shipping & Delivery
Where do you deliver?
We deliver Australia-wide using trusted courier partners. Local delivery may be available within Melbourne for bulk or event orders — please contact us to confirm.
How long does delivery take?
Our standard dispatch time is 3–5 business days. Delivery time depends on your location. For festive or large orders, we recommend ordering in advance to avoid delays.
What if no one is home during delivery?
If no one is available, couriers will leave the parcel in a safe place or leave instructions for redelivery or pickup. You’ll receive tracking details once your order is shipped.
How much is shipping? Do you offer free delivery?
We offer flat-rate $12.50 standard shipping across Australia. Free shipping is available for orders over $120.
Gifting & Customization
Can I add a personalised message?
Yes! Each hamper includes a complimentary thank-you card. You can leave your personalised message at checkout, and we’ll handwrite it for a personal touch.
Do you offer branded hampers for businesses?
Absolutely. We offer branding options such as logo stickers, customised cards, or packaging upgrades for bulk orders. Reach out to explore your options
Are your gifts suitable for childcare and aged care staff?
Yes, our hampers are designed with appreciation and practicality in mind — ideal for educators, carers, and support staff. We prioritise thoughtful items that bring comfort and joy.
Can I place a custom or bulk order?
Yes! Whether it’s for a festive celebration, welcome gifts, or a staff event, we can tailor hampers to suit your needs. Contact us for a custom quote and lead time.
Orders & Returns
Can I change or cancel my order after placing it?
If your order hasn’t been packed or shipped, we’ll do our best to accommodate changes. Please email us as soon as possible at info@everkindgifting.com.au.
What is your return or refund policy?
We don’t accept returns for change of mind. However, if your order is damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos so we can resolve it quickly.
Support & Contact
Can you help me choose the right hamper?
Of course! Just email us with your recipient type (staff, client, teacher, etc.), occasion, and budget — we’ll happily recommend a suitable hamper.
How do I get in touch with Everkind Gifting?
For all orders, quotes, or help, please contact us at info@everkindgifting.com.au. We respond within 24–48 hours.